If the client is late, then the client pays the guide for the waiting time at the same tour rate, while the tour itself may be shortened, at the guide’s discretion, by the amount of time that the guide had to wait. If the client is more than 30 minutes late, then the guide has the right to completely cancel the tour.
If the client is disorderly or interferes with the guide, or if the client is intoxicated by alcohol or other drugs, then the guide has the right to refuse to conduct the tour for the client, while the client pays for the tour in full.
Smoking during the tour is not allowed.
The client assumes full responsibility for:
- his or her own safety and the safety of his or her children and of other tour participants whom the client represents;
- his or her health and that of his or her children and of other tour participants whom the client represents;
- his or her own personal belongings and those of his or her children and of other tour participants whom the client represents.
By reserving a tour, the client accepts to not have the right to demand from the guide any compensation for pain and suffering, financial loss, or harm inflicted on the health of the client or tour participants whom the client represents, both during and after the tour.
The client is fully liable for damaging the guide’s equipment and property.
If the guide’s services are requested at a museum or similar establishment, then the client pays for the guide’s entry tickets.
If the guide’s services are requested at a restaurant, then the client pays for the guide’s food and drinks.
If the client prepays but later cancels his or her tour in advance, the guide retains the following amounts from the prepayment:
- 25% – 30 days or more before the tour;
- 50% – 15 to 29 days before the tour;
- 75% – 7 to 14 days before the tour;
- 100% – less than 7 days before the tour.
If the guide has a force majeure that interferes with giving the tour, then the client may reschedule or cancel. If the client prepaid the tour, then the prepayment amount will be refunded.
Client and guide liability are governed by the prevailing law of the Kingdom of Belgium and is handled in a court of law of the city of Ghent, Belgium